At FyrShop.com, we’re committed to providing a smooth and trustworthy shopping experience for all our customers. This Refund and Returns Policy outlines our procedures for handling returns, exchanges, and refunds for purchases made on our platform. Please read the policy carefully to understand your rights and responsibilities.
1. Eligibility for Returns
1.1. General Conditions:
- Items must be returned within [30] days of delivery.
- Products should be unused, undamaged, and in their original packaging with all tags and labels attached.
1.2. Non-Returnable Items: Certain items are exempt from returns, including but not limited to:
- Perishable goods (e.g., food, flowers).
- Personalized or custom-made products.
- Intimate or hygiene items (e.g., lingerie, swimwear).
- Digital products or downloads.
- Items explicitly marked as “Final Sale” on the product page.
Note: Vendors may set their own return policies for specific products. Please refer to the product page for individual vendor return terms.
2. How to Request a Return
2.1. Steps to Initiate a Return:
- Log in to your FyrShop account and go to “My Orders.”
- Select the item you wish to return and click “Request a Return.”
- Provide a reason for the return and attach any required supporting documents (e.g., photos of damaged products).
- Await approval from the vendor or FyrShop’s support team.
2.2. Return Shipping:
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- Return shipping labels will be provided for eligible items.
2.3. Return Approval: Once the vendor or our team approves your return request, you’ll receive instructions on how and where to send the product.
3. Refund Policy
3.1. Refund Process:
- Refunds will be processed once the returned item is received and inspected.
- Refunds are issued to the original payment method and may take [7] business days to appear, depending on your payment provider.
3.2. Partial Refunds: Partial refunds may be granted in certain situations, such as:
- Items returned with missing components.
- Products not in their original condition.
3.3. Non-Refundable Items: Shipping fees and other non-product charges (e.g., gift-wrapping services) are non-refundable.
4. For Orders with Multiple Vendors
If your order includes items from multiple vendors, each vendor’s return policy will apply to their respective products. You may need to initiate separate return requests for different vendors.
5. What to Do If Your Item Arrives Damaged or Incorrect
5.1. Damaged Items: If your item arrives damaged, please report the issue to FyrShop’s support team within [5] days of delivery. Be sure to include photos of the damaged item and packaging.
5.2. Incorrect Items: If you receive the wrong item, notify us immediately. We’ll arrange for the correct product to be sent or process a return and refund at no additional cost.
6. For Vendors
As a vendor on FyrShop.com, you are required to:
- Clearly outline your return policies on each product listing.
- Respond promptly to return and refund requests.
- Inspect returned items and process refunds or exchanges as per your stated policy.
Failure to comply with return and refund regulations may result in account suspension or removal from the platform.
7. Contact Us
If you have questions or need further assistance with a return or refund, please contact us at:
- Email: