Frequently Asked Questions
Welcome to our FAQ page! Below you’ll find answers to common questions from both shoppers and vendors. If you need further assistance, feel free to reach out to us at .
For Shoppers
1. How do I create an account on Creating an account is simple! Click on the “Sign Up” button at the top of the homepage, fill in the required details, and start exploring.
2. How do I place an order? Browse our marketplace, add your desired items to the cart, and proceed to checkout. Fill in your shipping details and payment information, and you’re all set!
3. What payment methods are accepted? We accept major credit/debit cards, digital wallets, and secure third-party payment processors to ensure safe transactions.
4. How do I track my order? Once your order is shipped, you’ll receive a tracking number via email. You can also check the status in your account under “My Orders.”
5. What is your return policy? We offer a hassle-free return policy for eligible products. Check the seller’s return policy on the product page, or visit our Returns & Refunds section for more details.
6. How do I contact customer support? You can email us at or use the live chat feature on our website for quick assistance.
For Vendors
1. How can I become a vendor on To join our community of sellers, click on “Sell with Us” on the homepage and complete the vendor registration form. After approval, you can start listing your products!
2. Are there any fees for selling on We charge a small commission on each sale to cover platform maintenance and marketing. Visit our Vendor Fee Structure page for detailed information.
3. How do I list my products? Once your account is approved, log in to your vendor dashboard, click on “Add Product,” and fill in the details like product title, description, price, and images.
4. How do I handle orders and shipping? You’ll be notified of new orders in your vendor dashboard. Pack the items securely and arrange for shipping as per the buyer’s selected method.
5. What happens if a shopper requests a return or refund? Shoppers initiate return requests through . If eligible, you’ll be notified to approve or process the return. Refunds will be handled as per our policies.
6. Who do I contact for vendor support? For vendor-related issues, email us at or access the Vendor Support section in your dashboard.
General Questions
1. Is secure? Absolutely! We prioritize your privacy and use secure encryption methods to protect your personal and financial data.
2. Can I shop from international vendors? Yes! connects shoppers and vendors from all over the world. Shipping fees and delivery times may vary based on the vendor’s location.
3. How do I report an issue with an order? If you experience any issues, contact us at or use the “Report a Problem” feature in your account.
4. Can I cancel my order? Order cancellations depend on the status of the order. If it hasn’t been shipped yet, you can request cancellation via your account.
5. How do I leave a review? After receiving your order, go to the product page and click “Write a Review.” Your feedback helps sellers improve and assists other shoppers in making informed decisions.