Refund & Return Policy
Introduction
At FyrShop.com, we strive to ensure that our customers are satisfied with their purchases. This Refund & Return Policy outlines the terms and conditions under which returns and refunds are processed. By making a purchase on FyrShop.com, you agree to this policy.
General Return Policy
Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Items must be unused, in their original packaging, and in the same condition as when you received them.
- Certain items, such as perishable goods, custom products, and personal care items, are not eligible for return.
Return Process
- Initiate a Return: Contact our customer support team at admin@fyrshop.com to initiate a return. Provide your order number and reason for the return.
- Receive Return Authorization: Our team will review your request and, if approved, provide you with a return authorization and instructions on how to send your item back.
- Ship the Item: Pack the item securely and ship it to the address provided. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong or defective item).
Refund Policy
Refund Eligibility
- Refunds are issued once the returned item is received and inspected.
- If the return is approved, a refund will be processed to your original method of payment within 7-10 business days.
- Shipping costs are non-refundable, except in cases where the return is due to our error.
Partial Refunds
Partial refunds may be granted in the following situations:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@fyrshop.com.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Downloadable software products
- Some health and personal care items
Vendor-Specific Policies
Each vendor on FyrShop.com may have their own return and refund policies. Please review the vendor’s policy before making a purchase. If a vendor’s policy differs from ours, the vendor’s policy will apply.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at admin@fyrshop.com. Provide your order number and a description of the issue, along with photos if possible. We will work with you to resolve the issue promptly.
Late or Missing Refunds
If you haven’t received a refund within the expected time frame, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at admin@fyrshop.com.
Contact Us
If you have any questions or concerns about our Refund & Return Policy, please contact us at:
- Email: admin@fyrshop.com