Quick navigation

Customers

For shoppers

Tip: Include your order number and any relevant screenshots to help us resolve your request faster.
Marketplace sellers

For vendors

Tip: For payout questions, include your vendor ID and the withdrawal request date.
Guidance

Contact guidelines

  • Be specific Include order numbers, vendor IDs, product URLs, and relevant dates.
  • Security first Do not email full card numbers or sensitive credentials. Use account screenshots if helpful.
  • One email per issue Sending multiple emails for the same issue may delay resolution.
  • Response window We typically respond within 1–2 business days. Complex issues may take longer.